Methods 1 and 2

To me, Web 2.0 and Library 2.0 are all about connection. The best quote is from the Stephen Abram article - "Web 2.0 is about the more human aspects of interactivity." Library 2.0 goes beyond just library services, and into the marketing world. How are you going to represent yourself virtually? What about those many users out there, that you aren't reaching through traditional advertising? That is one of the best products of social media, connecting with not only the current users of the library, but also the non-users. A facebook status about a specific event, an email service offered by the librarians, more ways of connecting the user to what they need.

The other level, is using this new technology to find out exactly what the patrons are using, and how often. Evaluating resources by the number of times they have been used, looking at webpage hits to determine its productivity. Also, look at what people are saying about the library - OUTSIDE of the library. What are people blogging about your library, what are they chatting about, if anything.

I think Library 2.0 is just another level of service, of meeting the patrons needs. It is a great tool, if we can not only provide the services, but listen to what is being said.